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Indice: IBEX
35
Endesa, ou l'importance capitale
de l'électricitéDans un pays où le soleil brille presque
toute l'année, Endesa est là pour assurer le relais quand
le soleil se couche : leader espagnol de l'électricité, le
groupe compte 10 millions de clients sur le territoire national.Non content
de sa domination en Espagne, le groupe est implanté en Europe, en
Afrique et en Amérique Latine, où il multiplie les investissements
: au total, 20,5 millions de clients, qui dit mieux ?Fort de sa réussite
dans ce secteur, Endesa a diversifié ses activités, en prenant
des participations dans les industries du gaz et du traitement de l'eau,
et a acquis des actions dans le capital de Auna, le numéro deux
espagnol dans le secteur des télécommunications. Cela lui
a d'ailleurs permis de développer un pôle services : consulting,
installation, contrôle et gestion de systèmes informatiques.Enfin,
conscient de l'importance croissante des nouvelles technologies, le groupe
a fondé Endesa Net Factory en 2003, qui assure la gestion de deux
sites : Opciona. com, pour le B2B, et Portae. com, pour le B2C.
Endesa
Selects Symbol Technologies Mobility Solutions to Improve Customer Service
PRNewswire MADRID October 17
MADRID, October 17 /PRNewswire/
--
- Symbol and Telvent Interactive
supplied 650 MC9000 mobile computers to read customer meters
Symbol Technologies, Inc.
(NYSE:SBL), The Enterprise Mobility Company(TM), today announced that Endesa
Electrical Distribution, the largest electrical company in Europe, chose
Symbol's MC9000 mobile computers
to help its field services team to read customer meters. The solution has
been rolled out to 55 percent of workers as part of Endesa's wider
ALMA (application of readings
for improving activity) project.
"We have already seen many
improvements thanks to Symbol's MC9000 mobile computers," said JoaquÃn
Diaz Quirós, Measurement Representative of the Endesa Group.
"Among
the most remarkable advantages
is the ability to download and transmit data from the mobile computer without
the need for the reader to be present in the office or connected to a PC."
"Before the implementation
of ALMA and the Symbol MC9000 mobile computers, the information captured
in the field could only be collated at the end of the day, when the devices
were returned to the service
provider's facilities. The previous solution also lacked support for WAN
or LAN connectivity and didn't offer Web browsing capabilities, which meant
that
a docking station and PC
were needed for the information to be downloaded and received. The MC9000
mobile computers eliminated the docking port process, and employee
productivity has improved
significantly as a result," explained Diaz Quirós.
The challenges led Endesa
to investigate other options as part of a wider billing process automation
initiative, which included the implementation of an extranet, integrated
with the
corporate portal. The portal
allows Endesa's meter reading partners to download each day's readings,
and then input information about customer consumption through the Web.
Although the meter reading
activity and all the associated resources are the responsibility of its
meter reading partners, Endesa certifies the technology to be used with
the aim of making
their work easier and always
offers at least two alternative suppliers, according to Diaz Quiros, "Internet
and the Web technologies are the standard ways we communicate with our
meter reading partners,
so we wanted to extend their support from our portal to the other end of
the billing process chain: the terminals used to read customer meters.
With this in mind,
the new terminals had to
include a standard browser, and support a range of wireless technologies
and the Windows Pocket PC operating system. They also had to be extremely
robust,
to withstand bumps, humidity
and dust out in the field, while having a battery that could power the
device for the entire working day."
Following these criteria,
Endesa selected numerous terminals to review. Symbol's partner, Telvent
Interactive, recommended the Symbol MC9000 mobile computer that would best
meet their needs. Currently,
650 MC9000 mobile computers (approximately 55 percent of the total) are
supplied to Endesa by Telvent Interactive, along with a six year maintenance
service.
Press contacts: Symbol Technologies
- +34-91-324-4000, AC Comunicación Global - Maria Fernandez
- Tel.: +34-91571-5005. Mobile: +34-616-997-852 |